Services During COVID-19

To protect our clients and our team members, we have made changes to how we are practicing, based on guidelines released by the Canadian Veterinary Medical Association.

We are now seeing all appointment types, including routine appointments – we’re getting through this!

New Clients

We are seeing new clients. If you are new to Lakeview Animal Hospital – welcome! Please call ahead so that we can book an appointment for your pet and get your information into our system.

Hours and Access to Animal Care Clinic

We are seeing clients within the hospital again (yay!), however we are still limiting the number of clients in the building at a time. It is very important that you call ahead to ensure that we are able to see your pet.

The same is true for orders (food, medications, etc.): Please call ahead to ensure that we have your order ready and waiting when you arrive.

Our team continues to wear masks and we are encouraging our clients to do the same. We really appreciate it 🙂

Curb-Side (Parking Lot) Dropoff and Pickup

We are still practicing “curb-side” dropoff / pickup from our parking lot if that is your preference.

Appointments: When you arrive for your appointment, stay in your car and call the clinic. When it is safe to do so, we will ask you to meet us at the front door. See Appointments below.

Orders: If you are picking up an order, please stay in your car and call the clinic. When it is safe to do so, we will ask you to meet us at the front door. See Orders and Delivery below.

Orders and Delivery

If you require food, medications or other orders, do not come to the clinic. Please contact us to place your order. Once it is ready, we will contact you and you can pick it up curb-side at the clinic.

Appointments

In-Clinic Appointments

In-Clinic Appointments are being seen but are limited to only yourself and your pet. For maximum safety, we encourage all clients to wear a mask and we have installed HEPA filters in all exam rooms.

Virtual Appointments

Virtual appointments are now available via our virtual veterinary health care (telemedicine) platform. Virtual appointments allow us to assess your pet remotely and make recommendations. Should we recommend your pet be seen in-clinic, the in-clinic appointment is included as part of the virtual appointment at no additional cost. Learn more about virtual appointments on our Virtual Veterinary Health Care Service page.

Emergencies

Emergencies are non-routine and will been seen. Emergency veterinary clinics also remain open during the COVID-19 pandemic (however hours may vary).

If your pet is experiencing an emergency, call us or call an emergency clinic immediately and before coming to the clinic. Contact information, including for our local emergency clinics, can be found on our Contact Us page.

This Too Shall Pass

These continue to be difficult times. Thank you for working with us help to keep our clients and team members safe while allowing us to continue to provide care for your pets. We sincerely wish you all the best and hope you keep safe, healthy and happy. Give your pet some extra love during this time – it will not only make them feel better, you will feel better too 🙂