Services During COVID-19
To protect our clients and our team members, we are still operating with some COVID-19 precautions in place as we navigate our return to normalcy.
Hours and Access to Animal Care Clinic
We have maintained our extended evening hours to accommodate appointments. At this time, we are allowing limited client access into Animal Care Clinic. It is still very important that you call ahead to ensure that we are able to see your pet.
We are not allowing non-appointment client walk-ins for orders (food, medications, etc.): Please call ahead to ensure that we have your order ready and waiting when you arrive.
We are using a client check-in system to ensure we can control flow in the clinic and keep our clients and team safe.
Appointments: When you arrive for your appointment, stay in your car and call the clinic. We will send a team member out to get you and/or your pet (depending on whether or not you have chosen to enter the clinic). See Appointments below.
Orders: If you are picking up an order, please stay in your car and call the clinic. We will send a team member to your car with your order. See Orders and Delivery below.
Orders and Delivery
If you require food, medications or other orders, do not come to the clinic. Please contact us to place your order. Once it is ready, we will contact you and you can choose to pick it up curb-side at the clinic, or we can deliver it to your house for free (see our Free Home Delivery page for details).
In-Clinic Appointments are being seen but are limited. We also continue to offer curb-side appointments.
When you arrive, please stay in your car and call the clinic. When a room is ready, you will be asked to come to the clinic, where we will be able to escort you to one of our HEPA-filtered exams rooms. Once you are in the exam room, the appointment will proceed as normal.
Once a team member has picked up your pet from your car, one of our veterinarians will perform a full examination and a team member will call you to get a history and to inform you of our findings and recommendations. Once the appointment is complete, your pet will be returned to your car by one of our team members.
Virtual appointments are now available via our virtual veterinary health care (telemedicine) platform. Virtual appointments allow us to assess your pet remotely and make recommendations. Should we recommend your pet be seen in-clinic, the in-clinic appointment is included as part of the virtual appointment at no additional cost. Learn more about virtual appointments on our Virtual Veterinary Health Care Service page.
Routine Care Appointments
Routine care includes all veterinary services that are non-urgent in nature. We are seeing routine care appointments both in-clinic and on our virtual veterinary health care (telemedicine) platform. If you believe your pet has an urgent medical condition, please immediately contact us.
Annual Health Exams
Annual health exams can be in-clinic or on our our virtual veterinary health care (telemedicine) service, which typically has appointments available sooner. See our Virtual Veterinary Health Care Service page for details.
Vaccinations are done in-clinic, however the Annual Health Exam portion of the clinic can be done in-clinic or on our Virtual Veterinary Health Care Service. (If your Annual Health Exam is done virtually, you will simply drop off your pet at a scheduled time for a fast and easy in-and-out for vaccinations.)
Heartworm and Parasite Testing
Heartworm and Tick-Borne Disease Testing
Heartworm testing was significantly delayed in 2020, and there are still ripple-effects in terms of scheduling from that, however we are getting back to normal (yay!). We strongly recommend heartworm and tick-borne disease testing if you have not had it done this year. As prior to COVID-19, our policy is to not dispense heartworm disease preventative medication without a negative heartworm disease test.
Fecal Parasite Testing
We strongly recommend annual fecal parasite testing. This is simple to do: Obtain a fresh fecal sample and drop it off at the clinic within a few hours. We will take care of the rest! If we find parasites, we will be able to prescribe appropriate treatment to keep your pet and your family healthy and safe.
Spays and Neuters
Spay and neuter surgery is being done, however there is still some decreased availability. Please book your spay or neuter surgery well in advance (we will discuss all of this with you at your puppy/kitten appointments).
Non-urgent surgery is being done, however also with some decreased availability. We will accommodate your pet’s needs, ensuring urgent surgeries are prioritized, so wait times will be longer. Urgent surgery (as deemed by one of our veterinarians) will be considered on a case-by-case basis, and be on a priority basis.
Dental procedures are being done and, as with surgery, may have some decreased availability. We will accommodate your pet’s needs, ensuring urgent surgeries are prioritized, so wait times will be longer. As with urgent surgeries, urgent dental procedures will be considered on a case-by-case basis, and may be postponed with appropriate medical treatment, performed in-clinic, or referred to a specialist clinic.
Grooming appointments are available. Grooming is very busy this year, so book early – there may be a longer than usual wait time.
Non-routine care continues at Animal Care Clinic. If you are concerned about your pet, please contact us. Based on the situation, we will recommend either a virtual appointment or an in-clinic appointment. Remember: Do not come to the clinic without calling first.
Your pet’s health is our priority and emergencies are being seen. We have dedicated appointments reserved in the day for urgent and emergency care. Emergency veterinary clinics are also open, although many of them have decreased capacity due to lingering staffing issues from the COVID-19 pandemic.
If your pet is experiencing an emergency, call us or call an emergency clinic immediately and before coming to the clinic. Contact information, including for our local emergency clinics, can be found on our Contact Us page.
This Too Shall Pass
These continue to be difficult times. Thank you for working with us help to keep our clients and team members safe while allowing us to continue to provide care for your pets. We sincerely wish you all the best and hope you keep safe, healthy and happy. Give your pet some extra love during this time – it will not only make them feel better, you will feel better too 🙂