COVID-19 Essential Services

Essential Services During COVID-19

Animal Care Clinic is an essential service and remains open to serve your pets. To protect our clients and our team members, we have significantly changed how we are practicing, and are complying with guidelines released by the Canadian Veterinary Medical Association.

Hours and Access to Animal Care Clinic

We have changed our hours and are not allowing client access into Animal Care Clinic. It is very important that you call ahead to ensure that we are able to see your pet.

The same is true for orders (food, medications, etc.): Please call ahead to ensure that we have your order ready and waiting when you arrive.

Curb-Side (Parking Lot) Dropoff and Pickup

We are practicing “curb-side” dropoff / pickup from our parking lot.

Appointments: When you arrive for your appointment, stay in your car and call the clinic. We will send a team member out to get your pet. See Appointments below.

Orders: If you are picking up an order, please stay in your car and call the clinic. We will send a team member to your car with your order. See Orders and Delivery below.

Orders and Delivery

If you require food, medications or other orders, do not come to the clinic. Please contact us to place your order. Once it is ready, we will contact you and you can choose to pick it up curb-side at the clinic, or we can deliver it to your house for free (see our Free Home Delivery page for details).

Appointments

In-Clinic Appointments

In-Clinic Appointments are being seen but are limited to only your pet. Once a team member has picked up your pet from your car, one of our veterinarians will perform a full examination and a team member will call you to get a history and to inform you of our findings and recommendations. Once the appointment is complete, your pet will be returned to your car by one of our team members.

Virtual Appointments

Virtual appointments are now available via our virtual veterinary health care (telemedicine) platform. Virtual appointments allow us to assess your pet remotely and make recommendations. Should we recommend your pet be seen in-clinic, the in-clinic appointment is included as part of the virtual appointment at no additional cost. Learn more about virtual appointments on our Virtual Veterinary Health Care Service page.

Routine Care Appointments

Routine care includes all veterinary services that are non-urgent in nature. We are seeing routine care appointments both in-clinic and on our virtual veterinary health care (telemedicine) platform. If you believe your pet has an urgent medical condition, please immediately contact us.

Annual Health Exams

Annual health exams can be in-clinic or on our our virtual veterinary health care (telemedicine) service, which typically has appointments available sooner. See our Virtual Veterinary Health Care Service page for details.

Vaccinations

Vaccinations are done in-clinic, however the Annual Health Exam portion of the clinic can be done in-clinic or on our Virtual Veterinary Health Care Service. (If your Annual Health Exam is done virtually, you will simply drop off your pet at a scheduled time for a fast and easy in-and-out for vaccinations.)

Heartworm and Parasite Testing

Heartworm and Tick-Borne Disease Testing

Heartworm testing was significantly delayed in 2020, however we still strongly recommend heartworm and tick-borne disease testing if you have not had it done this year. However to ensure that your pet is protected, we will dispense heartworm and tick preventative medication before testing on your pet has been done.

For more information, please see our 2020 Heartworm Protection Information and Policy page.

Fecal Parasite Testing

We strongly recommend annual fecal parasite testing. This is simple to do: Obtain a fresh fecal sample and drop it off at the clinic within a few hours. We will take care of the rest! If we find parasites, we will be able to prescribe appropriate treatment to keep your pet and your family healthy and safe.

Surgery

Spays and Neuters

Spay and neuter surgery is being done, however with decreased availability. Please book your spay or neuter surgery well in advance (we will discuss all of this with you at your puppy/kitten appointments).

Other Surgery

Non-urgent surgery is being done, however with decreased availability. We will accommodate your pet’s needs, ensuring urgent surgeries are prioritized, so wait times will be longer. Urgent surgery (as deemed by one of our veterinarians) will be considered on a case-by-case basis, and be on a priority basis.

Dental Procedures

Dental procedures are being done, however with decreased availability. We will accommodate your pet’s needs, ensuring urgent surgeries are prioritized, so wait times will be longer. As with urgent surgeries, urgent dental procedures will be considered on a case-by-case basis, and may be postponed with appropriate medical treatment, performed in-clinic, or referred to a specialist clinic.

Grooming

Grooming appointments are available. Grooming is quite busy, so book early – there may be a longer than usual wait time.

Non-Routine Care

Non-routine care continues at Animal Care Clinic. If you are concerned about your pet, please contact us. Based on the situation, we will recommend either a virtual appointment or an in-clinic appointment. Remember: Do not come to the clinic without calling first.

Emergencies

Emergencies are non-routine and will been seen. We have dedicated appointments reserved in the day. Emergency veterinary clinics also remain open during the COVID-19 pandemic (however hours may vary).

If your pet is experiencing an emergency, call us or call an emergency clinic immediately and before coming to the clinic. Contact information, including for our local emergency clinics, can be found on our Contact Us page.

This Too Shall Pass

These are scary and difficult times. Thank you for working with us help to keep our clients and team members safe while allowing us to continue to provide care for your pets. We sincerely wish you all the best and hope you keep safe, healthy and happy. Give your pet some extra love during this time – it will not only make them feel better, you will feel better too 🙂